Unify Collaboration & Communications

with Microsoft Teams Voice

Give employees the virtual calling features they need, backed by the security and reliability of Microsoft Teams.

Bring your phone system to the modern workplace

Alliance Business Technologies has launched the long-awaited Teams Voice Calling. Microsoft Office 365 Phone System enables call control and PBX capabilities in Office 365, effectively replacing your on-premise telephony hardware. Pair it with Direct Routing and your users will get full calling capabilities in Office 365. Microsoft Teams will now give your team built-in access to everything they need right in Office 365.

To deliver this solution Alliance Business Technologies has partnered with Switch Connect, a leading and respected Global Unified Communications provider. Switch Connect’s ability to deliver an advanced Teams calling solution ensures you have everything needed for a completely cloud-based Microsoft Business Voice solution.

Utilise Microsoft Teams for your business voice calling

Suitable for small to large organisations, our cloud-based voice services leverages the customer’s investment in Microsoft 365 by migrating their voice to Microsoft Teams.

Built in Microsoft 365, our solution enable the following features:

  • Unite Communications and Collaboration in one solution
    Take advantage of your current Microsoft solution stack by allowing Microsoft Teams to be your one-stop shop for collaboration, voice and video calls, team messaging, and conferencing to people inside and outside your organisation.
  • Call flexibility and mobility for the Modern Workplace
    Empower your workforce wherever they are to make calls from Microsoft Teams, Outlook, or Mobile Devices to all over the world from any teams enabled device.
  • Centralised Secure User Provisioning
    Backed by the security and reliability of Microsoft 365, easily provision users, assign phone numbers to Azure AD users, with the option to port existing land line numbers.

The way we work has evolved and meeting needs have changed with employees being more mobile and working remotely. In fact, 56% of meetings have at least one remote attendee and 38% of remote attendees join via mobile.

How do we

Deliver your solution?

Discovery & Assessment

Discovery & Assessment

Meeting to discuss the Teams Voice enablement, focusing on telecommunication requirements, motivations, and outcomes of the business. 

  • Pre-scoping Questionnaire
  • Infrastructure and Licensing Requirements
  • SBC domain and public trusted certificates
  • Current SIP Signaling and Port ranges
  • Teams Channel Call Plans
  • Teams auto-attendant, call queues, and other available services

Plan & Design

Plan & Design

Our Microsoft Certified Solution Architects will work with our unified communications partner to to deliver a high level blueprint, as well as pilot model.

  • Teams Direct Routing Enablement (PoC)
  • Voice routing policies, and call notifications
  • Inbound call flow
  • Hardware Requirements
  • Network settings and topology
  • Teams Voice Adoption Checklists

Deploy & Adopt

Deploy & Adopt

Implement desired Teams Voice Enablement processes whilst monitoring call quality and usage before promoting your workload to production:

  • Provision PSTN connectivity
  • Teams Baseline configuration policies
  • Application of best practices.
  • Operational Documentation
  • Monitor call quality and usage dashboards

Moving your business to Cloud-Based Voice Calling

Organisations rely more and more on the flexible working conditions enabled by the modern workplace. Allow your teams to connect regardless of their location, with greater functionality than your normal business phone system.

  • Enterprise cloud calling:
    Give people the calling features they need to get business done. Get consultative transfers, music on hold, call park, and cloud voicemail in Teams.
  • Collaborative calling experiences:
    Deliver great collaborative experiences as part of Phone System in Microsoft Teams with features such as group call pickup, delegation, and shared line appearance.
  • Customer support experiences:
    Help ensure every customer is answered and routed to the right queue with cloud auto attendants and call queues in Phone System.
  • Security and Compliance
    Teams is integrated into Office 365, which means its features the enterprise-grade security and compliance you need.

Microsoft recognized as a 2020 Leader in Gartner Magic Quadrant for Unified Communications as a Service.

Certified hardware to keep you connected

Need hardware for your new Teams Voice Calling deployment?
We’ve got you covered with Yealink and Jabra certified devices for Microsoft Teams. 

Yealink CP960
Microsoft Teams Edition

Enterprise-grade Conference Phone for Microsoft Teams

Yealink MP58
Microsoft Teams Edition

Smart Business Desk Phone for Executives and Professionals

Jabra Evolve 40
MS Stereo

Professional headset for greater productivity and amazing sound for calls

Jabra Evolve 40
MS Mono

Professional headset for greater productivity and amazing sound for calls

Benefits of moving your telecommunications
to the Microsoft Ecosystem

With the use of Microsoft Teams and Office 365, allow us to enable call control and PBX capabilities effectively replacing your on-premise telephony hardware. Have your staff receive the full calling capabilities, as well as built-in access, to everything they need right within Microsoft Office 365.

  • Bring employees together regardless of location to make faster decisions.
  • Address need for a seamless, rich client experience with Microsoft Teams and Office 365.
  • End-to-end Microsoft 365 migration for all your organisations’ communications and collaboration requirements.
  • Potential savings on call costs and line rental.
  • Manage firstline and remote workers more effectively.
  • Easily scalable cloud-based communications solution to meet your business needs.
  • Cloud-based phone system with advanced features including call transfer, multilevel auto attendants, and call queues.

Get a handle on your security picture
by contacting us today for a FREE consultation!

The general trend towards remote work has been increasing year on year, and even more so given the current situation.

As a Microsoft Gold Partner, Alliance Business Technologies prioritises continually honing our expertise in Microsoft technologies. We have consistently developed new Microsoft offerings before our competitors in order to help clients modernise and secure their IT departments—and in turn, to help ensure their success in the era of remote work.

If you would like to know more on how we can digitally transform your business, don’t hesitate to contact us today.

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