Bring your phone system to the moderncloudremoteprogressiveadvanced workplace

Utilise Microsoft Teams for your business voice calling

Built in Microsoft 365, our solution enables the following features:

  • Unite Communications and Collaboration in one solution

    Take advantage of your current Microsoft solution stack by allowing Microsoft Teams to be your one-stop shop for collaboration, voice and video calls, team messaging, and conferencing to people inside and outside your organisation.

  • Call flexibility and mobility for the Modern Workplace

    Empower your workforce wherever they are to make calls from Microsoft Teams, Outlook, or Mobile Devices to all over the world from any teams enabled device.

  • Centralised Secure User Provisioning

    Backed by the security and reliability of Microsoft 365, easily provision users, assign phone numbers to Azure AD users, with the option to port existing land line numbers.

“The way we work has evolved and meeting needs have changed with employees being more mobile and working remotely. In fact, 56% of meetings have at least one remote attendee and 38% of remote attendees join via mobile.” – Microsoft

Moving your business to Cloud-Based Voice Calling

  • Enterprise cloud calling:
    Give people the calling features they need to get business done. Get consultative transfers, music on hold, call park, and cloud voicemail in Teams.
  • Collaborative calling experiences:

    Deliver great collaborative experiences as part of Phone System in Microsoft Teams with features such as group call pickup, delegation, and shared line appearance.

  • Customer support experiences:

    Help ensure every customer is answered and routed to the right queue with cloud auto attendants and call queues in Phone System.

  • Security and Compliance

    Teams is integrated into Office 365, which means its features the enterprise-grade security and compliance you need.

Benefits of moving your telecommunications to the Microsoft Ecosystem

  • Bring employees together regardless of location to make faster decisions.
  • Address need for a seamless, rich client experience with Microsoft Teams and Office 365.
  • End-to-end Microsoft 365 migration for all your organisations’ communications and collaboration requirements.
  • Potential savings on call costs and line rental.
  • Manage firstline and remote workers more effectively.
  • Easily scalable cloud-based communications solution to meet your business needs.
  • Cloud-based phone system with advanced features including call transfer, multilevel auto attendants, and call queues.

Microsoft recognized as a 2020 Leader in Gartner Magic Quadrant for Unified Communications as a Service.

How do we deliverdeployexecute your solution?


Discovery & Assessment

Meeting to discuss the Teams Voice enablement, focusing on telecommunication requirements, motivations, and outcomes of the business.

Discovery & Assessment

We’ll deep-dive into the following topics:


  • Pre-scoping Questionnaire
  • Infrastructure and Licensing Requirements
  • SBC domain and public trusted certificates
  • Current SIP Signaling and Port ranges
  • Teams Channel Call Plans
  • Teams auto-attendant, call queues, and other available services


Plan & Design

Our Microsoft Certified Solution Architects will consolidate the results from the assessment phase to deliver a high level blueprint, as well as pilot model.

Plan & Design

The high level blueprints include:


  • Teams Direct Routing Enablement (PoC)
  • Voice routing policies, and call notifications
  • Inbound call flow
  • Hardware Requirements
  • Network settings and topology
  • Teams Voice Adoption Checklists


Deploy & Adopt

Implement desired Teams Voice Enablement processes whilst monitoring call quality and usage before promoting your workload to production.

Deploy & Adopt

Configuration and deployment of the following:


  • Provision PSTN connectivity
  • Teams Baseline configuration policies
  • Application of best practices.
  • Operational Documentation
  • Monitor call quality and usage dashboards


Get a handle on your security picture by contacting us today for a FREE consultation!

As a Microsoft Gold Partner, Alliance Business Technologies prioritises continually honing our expertise in Microsoft technologies. We have consistently developed new Microsoft offerings before our competitors in order to help clients modernise and secure their IT departments—and in turn, to help ensure their success in the era of remote work.

  • Gold Microsoft Partner
  • Australian Cyber Security Centre (ACSC) - Managed Service Provider Partner Program (MSP3)
  • Quality Management ISO 9001:2008 Certified
  • GITC Accreditation: Member No.: Q-2645

If you would like to know more on how we can digitally transform your business, don’t hesitate to contact us today.

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